Expert contact centre solutions for your outsourcing, overflow and out of hours needs.

Call Answering
How many sales could you be missing if your calls are not being answered?

MPL Contact provides a personal and efficient telephone answering and messaging service to ensure you never miss a call when you are busy, out at meetings, or closed your office for a day.

It doesn’t take much for a potential customer to leave and go to a competitor. Are you missing out on those important calls? Whether you need some call answering support during the day, out of hours or when your staff are busy, you can simply divert your calls to MPL Contact and allow our expertly trained agents to handle them.

Our process and approach
At MPL Contact our primary call answering process is simple and hassle-free. Our experienced agents comply with the following steps:

Prior to the call we will make sure that we know the exact details and objectives that you need from the calls that we are answering
We will always use your company name and the greeting of your choice
We will then take down the required caller’s details making sure that all details are correct
We will then send you the correct details by email (no more forgotten post it notes!)
Our solutions and services
We offer a range of call answering services and solutions to ensure that your calls are answered whenever you need them. We work on a ‘pay-as-you-go’ basis meaning that all of our contracts are flexible to meet the needs of your business. We offer the following pay-as-you-go services:

Out of hours call answering solutions
Call answering overflow solutions
Virtual reception support
Information and brochure request lines
Order and payment lines call answering
Email & web contact handling
Need expert call answering day and night?
Our telephone and call answering services are available 24 hours a day, 7 days a week, meaning you can divert your calls to us whenever you need extra support. If you prefer, you can even outsource all your call answering needs to us, allowing you more time to focus on other areas of your business.

MPL Contact’s call answering services have helped many businesses grow just by simply ensuring there is always a friendly person at the end of the phone to capture all your new business inquiries and customer service queries.